BCU Business Track: Customer Service

Description

Without our customers we would not have any business. Instructor Evelyn Canabal (see bio below) will briefly discuss what we need to do to make sure our customers remain loyal to our services and products. Sometimes we may find that a customer may be more difficult to deal with than others, which can put a strain on you and the business. If you haven't encountered a difficult customer yet count your blessings; but, rest assured you probably will. Join us as we discuss:

• Recognizing our enhancers and detractors

• Dealing with difficult situations

• Understanding our customers' needs

• Creating loyalty with customers

About the Instructor:
Evelyn Canabal serves as president and training facilitator of Professional Development Services. Her career covers 35 years of working in corporate leadership roles where she became successful at maximizing the effectiveness of her most important responsibility: people.

Evelyn led a variety of teams to meet corporate objectives and believes her success was based on implementing team and management development programs and keeping her teams engaged to achieve common goals. Now she shares that experience by delivering customized workforce development programs incorporating a wealth of knowledge and light-hearted humor, focusing on leadership and team building skills. Her goal is to help her clients reach their career goals by leveraging their most important personal asset: themselves.