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BEGIN:VEVENT
DTSTART:20151008T210000Z
DTEND:20151008T230000Z
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SUMMARY:BCU Business Track: Customer Service
DESCRIPTION:Without our customers we would not have any business. Instructor Evelyn Canabal (see bio below) will briefly discuss what we need to do to make sure our customers remain loyal to our services and products. Sometimes we may find that a customer may be more difficult to deal with than others\, which can put a strain on you and the business. If you haven't encountered a difficult customer yet count your blessings\; but\, rest assured you probably will. Join us as we discuss:\n\n\n	\n	Recognizing our enhancers and detractors\n	\n	\n	Dealing with difficult situations\n	\n	\n	Understanding our customers' needs\n	\n	\n	Creating loyalty with customers\n	\n\n\n\n\n\nAbout the Instructor:\n\nEvelyn Canabal serves as president and training facilitator of Professional Development Services. Her career covers 35 years of working in corporate leadership roles where she became successful at maximizing the effectiveness of her most important responsibility: people.\n\n\n\nEvelyn led a variety of teams to meet corporate objectives and believes her success was based on implementing team and management development programs and keeping her teams engaged to achieve common goals. Now she shares that experience by delivering customized workforce development programs incorporating a wealth of knowledge and light-hearted humor\, focusing on leadership and team building skills. Her goal is to help her clients reach their career goals by leveraging their most important personal asset: themselves.
X-ALT-DESC;FMTTYPE=text/html:<p><span style="font-size:14px\;"><span style="font-family:arial\;">Without our customers we would not have any business. Instructor Evelyn Canabal (see bio below) will briefly discuss what we need to do to make sure our customers remain loyal to our services and products.&nbsp\;<span style="color:black\;">Sometimes we may find that a customer may be more difficult to deal with than others\, which can put a strain on you and the business. If you haven&#39\;t encountered a difficult customer yet count your blessings\; but\, rest assured you&nbsp\;probably will. Join us as we discuss:</span></span></span></p>\n\n<ul>\n	<li id="yui_3_16_0_1_1440618854084_3660" style="color:black\;background-image:initial\;background-attachment:initial\;background-size:initial\;background-origin:initial\;background-clip:initial\;background-position:initial\;background-repeat:initial\;">\n	<p><span style="font-size:14px\;"><span style="font-family:arial\;">Recognizing our enhancers and detractors</span></span></p>\n	</li>\n	<li style="color:black\;background-image:initial\;background-attachment:initial\;background-size:initial\;background-origin:initial\;background-clip:initial\;background-position:initial\;background-repeat:initial\;">\n	<p><span style="font-size:14px\;"><span style="font-family:arial\;">Dealing with difficult situations</span></span></p>\n	</li>\n	<li style="color:black\;background-image:initial\;background-attachment:initial\;background-size:initial\;background-origin:initial\;background-clip:initial\;background-position:initial\;background-repeat:initial\;">\n	<p><span style="font-size:14px\;"><span style="font-family:arial\;">Understanding our customers&#39\; needs</span></span></p>\n	</li>\n	<li style="color:black\;background-image:initial\;background-attachment:initial\;background-size:initial\;background-origin:initial\;background-clip:initial\;background-position:initial\;background-repeat:initial\;">\n	<p><span style="font-size:14px\;"><span style="font-family:arial\;"><span style="color:black\;">Creating loyalty with customers</span></span></span></p>\n	</li>\n</ul>\n<br />\n<img alt="" height="582" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/1902/Image/BCU2015flyer31.jpg" style="width: 450px\; height: 582px\;" width="450" /><br />\n<strong>About the Instructor</strong>:<br />\nEvelyn Canabal serves as president and training facilitator of Professional Development Services. Her career covers 35 years of working in corporate leadership roles where she became successful at maximizing the effectiveness of her most important responsibility: <em><strong>people</strong></em>.<br />\n<br />\nEvelyn led a variety of teams to meet corporate objectives and believes her success was based on implementing team and management development programs and keeping her teams engaged to achieve common goals. Now she shares that experience by delivering customized workforce development programs incorporating a wealth of knowledge and light-hearted humor\, focusing on leadership and team building skills. Her goal is to help her clients reach their career goals by leveraging their most important personal asset: <em><strong>themselves</strong></em>.
LOCATION:Pal Joey's Batavia Upstairs Meeting Room 31 N. River Street Batavia\, IL Pal Joey's Membership Page
UID:e.1902.5087
SEQUENCE:3
DTSTAMP:20260412T162026Z
URL:https://business.bataviachamber.org/events/details/bcu-business-track-customer-service-10-08-2015-5087
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