Patient Service Rep (Front Desk) at locally owned Doctor's Office

Full job description

Busy Private Medical Practice in Batavia, Illinois is hiring for FT (32-36 hrs/week) Patient Services Representative. The ideal candidate will be bi-lingual, though not required, and have outstanding customer service skills. You are the first person that our patients will meet and will be a direct representation of our practice!

Summary

As a Receptionist in a medical practice, you will be essential in providing outstanding patient service and administrative support. Your core skills in medical office experience, hospitality and clerical duties will ensure efficient front desk operations, while your bilingual ability in Spanish will enhance communication with diverse patients. You will manage medical records, assist with appointment scheduling, and maintain compliance with HIPAA regulations. With your premium skills in EMR systems and medical terminology, you will contribute to a seamless patient experience and support the overall efficiency of the practice. Join our team and make a meaningful impact in healthcare.

Responsibilities

• Greet and assist patients in both English and Spanish, ensuring a welcoming environment.
• Manage front desk operations, including answering multi-line phone systems and scheduling appointments.
• Maintain accurate medical records and patient information in compliance with HIPAA regulations.
• Provide administrative support by handling medical collections and utilizing EMR systems.
• Collaborate with medical staff to enhance patient service and streamline office processes.
• Accurately enter new and update patient registration data.
• Verify patients insurance eligibility.

Qualifications

• Minimum high school graduate or equivalent.
• At least 1 year experience in related receptionist, scheduler, call center, or hospitality front desk role.
• Positive attitude
• Excellent communicator
• Well organized
• Able to multi-task (answer phones and greet in-person)

We offer great benefits; Time Off Program, medical, dental, vision, disability, life insurance and 401k w/company match.

What are you waiting for? Apply now!

EOE
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Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person