Spring Seminar Series: Measuring and Managing to Insure Success

Description

In Spring of 2013, the Batavia Chamber of Commerce will help you find ways to make your business or organization more effective, profitable and successful. Using proven criteria you will be pushed to identify ways to improve your organization. Attend all five seminars to understand how all aspects of an organization must work together to propel you to excellence.

In this third session, we will explore what you measure and how that supports your short-term and strategic goals.

Have you identified the key aspects of your operation that, if done well, will ensure you are delivering to your customers’ expectations? Do you measure them to insure the consistent delivery your customers expect? Join us to discuss simple, yet meaningful, measurements to insure customer satisfaction.