Spring Seminar Series: Getting Customers to Return Again and Again

Description

In Spring of 2013, the Batavia Chamber of Commerce will help you find ways to make your business or organization more effective, profitable and successful. Using proven criteria you will be pushed to identify ways to improve your organization. Attend all five seminars to understand how all aspects of an organization must work together to propel you to excellence.

In this second session, we will explore how well you focus on customers to insure they are satisfied with all aspects of your product and service delivery. Have you clearly identified who they are? Have you identified, for each segment of your market, what constitutes  clear customer satisfaction. Join us to hone in on your customers and clarify your message of excellence.