Quality Tools to Improve Customer Satisfaction - Session 2
Gold Level
Date and Time
Thursday May 21, 2009
10:00 AM - 11:30 AM CDT
Starts: 1000am
Ends: 1130am
Quality Tools to Improve Customer Sat...
Description
Analyzing data is essential to monitoring customer satisfaction…and it doesn’t have to be time consuming or complicated. If you attended the Delnor "Lean Thinking" seminar in February, or the "Soup to Nuts Marketing" seminar in April, you heard BOTH presenters talk about the importance of SIMPLE data collection tools.
Learn basic tools that can help you reduce or eliminate problems and waste. Discover how they can be used in a small to medium size company with outstanding cost-savings, improved productivity, and improved customer satisfaction.
Quality expert Cheryl Pikus of Delta-E Inc. will lead this very practical seminar.
