BWIB Luncheon: The Guest Encounter with Laurie Guest

Description

The Guest Encounter: An insightful and profitable look at your customer?s service

What happens when a "guest" (customer, client, patron or patient) encounters your organization? Many business owners and managers feel they already have customer service and sales under control and additional training isn't an issue.  However, in our years of experience in secret shopping we have found a significant number of companies missing opportunities that cost nothing but can have a huge impact on their bottom-line.

In this fast-paced session, Laurie Guest will share the key areas her firm evaluates when completing a Guest Encounter report card for your business. Everyone in attendance will leave with a self-shop document and instructions on how to make sure you are scoring high in customer engagement.

About the Speaker

Laurie Guest, CSP, is well-known for her imaginative ideas and entertaining style. This Midwest native invigorates the audience with lively, empowering messages.

Laurie is a member of the National Speakers Association and is a Certified Speaking Professional, a designation held by less than 10% of speakers worldwide. To earn this distinguished honor, Laurie speaks to thousands of people each year and consistently receives stellar ratings. Her ability to blend real-life examples with proven action steps is the reason over three-quarters of her clients asks for an encore appearance.

With experience that encompasses over 24 years in healthcare and more than two decades as a business owner, Laurie can speak from practical point of view. She now reveals the lessons she learned along the way that help others in their professional and personal lives.